Thanks a million for your help.īlackberry desktop software cannot communicate with the connected device. What could be causing this error? Have any ideas anyone? Please suggest. Is it necessary to have active BlackBerry subscriptions to perform a software upgrade? I don’t I have done anything to damage or change the settings of my BlackBerry. And I get a message that says no device software updates are available. I tried the ‘Retry’ option and getting the same error displayed again, I tried to update. And then opening it gives me this ‘Cannot communicate with connected device error’. I downloaded the Desktop Manager and deleted the ‘vendor.xml’ file. I get this error show in the screenshot below when attempting to do so. I have been trying to upgrade the software of my BB9900 and was unable to do so.
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